碧云服务公寓问卷调查

服务公寓问卷调查

RESERVATION SERVICE
预订服务

1
Not satisfiled at all
非常不满意

2
Quite dissatisfied
比较不满意

3
General satisfaction
一般满意

4
More satisfied
比较满意

5
Very satisfiled
非常满意

How do you rate your stay at the apartment?

你如何评价在酒店的住宿经验？

The response from us is in timely manner
我们的预订回复是否及时

Adequate information provided by our sales representtative
我们的销售代表是否提供足够的相关资料和信息

ARRIVAL EXPERIENCE
入住体验

1
Not satisfiled at all
非常不满意

2
Quite dissatisfied
比较不满意

3
General satisfaction
一般满意

4
More satisfied
比较满意

5
Very satisfiled
非常满意

Limouseine pick-up service(if applicable)
叫车接送服务（如有）

A warm welcome

一个温馨的欢迎

Efficiency of check-in service

便捷的入住登记服务

Adequate room facilities and equipments method of use introduction and information provided by guest service staff during room delivery process

交房时客服人员是否充分讲解房间设施设备的使用方法和相关信息

APARTMENT
公寓部分

1
Not satisfiled at all
非常不满意

2
Quite dissatisfied
比较不满意

3
General satisfaction
一般满意

4
More satisfied
比较满意

5
Very satisfiled
非常满意

Cleaness of your apartment when check in

您入住时公寓的清洁情况

Cleanliness of your apartment during your stay

您居住期间公寓的打扫服务清洁程度

Making the bed

床品

kitchen

厨房

Bathroom

浴室

Balcony

阳台

Dust

灰尘

Reliability of the electrical appliances in your apartment

公寓内电器设备的可靠

Quality of our furniture and fixtures

公寓内家具的质量

Quality and comfort of bed

睡床的舒适度

Other amenities and supplies in your apartment

公寓内其他的客用品

Internet service

互联网接入服务

Efficiency of Repair and maintainance
修理和维护的效率

OUR STAFF
我们的员工

1
Not satisfiled at all
非常不满意

2
Quite dissatisfied
比较不满意

3
General satisfaction
一般满意

4
More satisfied
比较满意

5
Very satisfiled
非常满意

Making you feel home during your stay

员工是否让您有家的感觉

Anticipation of your needs

关注您的需要

Staff's local knowledage

员工对本地情况是否了解

Have you been ipressed by any of our employees? Good or bad impression? Please tell us specific event:
是否有某位员工给您留下深刻的印象？好印象或坏印象均可，请描述具体事件：

RESIDENT EXPERIENCE AT THE FOLLOWING AREAS
贵宾在以下区域的体验

1
Not satisfiled at all
非常不满意

2
Quite dissatisfied
比较不满意

3
General satisfaction
一般满意

4
More satisfied
比较满意

5
Very satisfiled
非常满意

The Lobby

大堂

The Courtyard
花园

The Breakfast Lounge

早餐厅

Gym
健身房

Swimming pool
游泳池

OTHER SERVICES
其他服务

1
Not satisfiled at all
非常不满意

2
Quite dissatisfied
比较不满意

3
General satisfaction
一般满意

4
More satisfied
比较满意

5
Very satisfiled
非常满意

Laundry service
洗衣服务

Cleanliness of public service
公共区域清洁服务

Maintenance service
维修服务

Security service
保安服务

Breakfast service
早餐服务

General Experience
整体居住体验

Have you experiencce anything that seriously afftected your stay? How about our reaction and solution?
在您居住期间是否遭遇到严重影响您居住体验的事情？我们的应对和解决方案是否令您满意？

Reservation/arrival
预定抵达

Internet Service
网络设施

Staff Service （Receptionist/Sales/housekeeper/engineering/security/others）
员工服务(前台/销售/保洁/工程维修/保安/其他)

Environment
公寓环境

Basic infrastructure
基础设施

Entertainment
娱乐活动

Noisy neighbors
邻居吵闹

Breakfast
早餐

Check-out/Payment
退房结账

Other questions:
What made you select our hotel
有什么原因致使您选择了我们酒店

Service
服务

Location
地点

Facilities
设施

Price
价格

Others(please specify)
其他（请说明）

How did you learn about our apartment?

您是从何途径知晓我们的公寓？

Advertisement
广告

Agent
中介

Website
网站

Friend
朋友

Company referral
公司推荐

Others(please specify)
其他（请说明）

Who made your booking?

谁为您订房

Self
自己

Agent
中介

Company
公司

Friend
朋友

Others(please specify)
其他（请说明）

What did you particularly enjoy during your stay?
有什么让您特别享受这一次的入住？

How could we have made your stay more enjoyable?
是否有其他方面可以安排而提升您的居住舒适感？

OTHER COMMENTS
其他意见

Do you have any specific comments to help us improve our facilities and service?
您是否还有其他方面的意见可以让我们在设施和服务方面能做的更好？

RESIDENT FOLLOW UP
和宾客保持联络

There may be instances where we would like to contact you and follow up on your comments personally.
Would it be appropriate for us to contact you?

可能我们日后有需要跟您保持接触以跟进您的评价和建议，您认为这样是否合适？

Yes,please 同意

No,thanks 不同意

If your answer is yes onto any of the above, please provide us with your contact detials:
如果您同意的话，请提供您的联系方式

CONTACT
联系方式

Please provide your stay details:

请提供您的入住信息：

女士/先生

Ms Mrs Mdm Mr Dr

First name:

名

Last name:

姓

Apartment n:

入住公寓

Green Court Premier
Green City Shanghai
金桥碧云阁

Green Court Residence
City Center Shanghai
黄浦碧云苑

Green Court Residence
Jingqiao Diamond Shanghai
钻石碧云苑

Green Court Place
Jingqiao Middle Ring Shanghai
中环碧云庭

Block No.:
楼栋号

Room No.:

房间号