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Questionnaire Survey on Service Apartments
RESERVATION SERVICE
1
Not satisfiled at all
2
Quite dissatisfied
3
General satisfaction
4
More satisfied
5
Very satisfiled
1
How do you rate your stay at the apartment?
*
2
The response from us is in timely manner
3
Adequate information provided by our sales representtative
ARRIVAL EXPERIENCE
1
Not satisfiled at all
2
Quite dissatisfied
3
General satisfaction
4
More satisfied
5
Very satisfiled
4
Limouseine pick-up service(if applicable)
5
A warm welcome
*
6
Efficiency of check-in service
*
7
Adequate room facilities and equipments method of use introduction and information provided by guest service staff during room delivery process
*
APARTMENT
1
Not satisfiled at all
2
Quite dissatisfied
3
General satisfaction
4
More satisfied
5
Very satisfiled
8
Cleaness of your apartment when check in
*
9
Cleanliness of your apartment during your stay
*
10
Making the bed
*
11
kitchen
*
12
Bathroom
*
13
Balcony
*
14
Dust
*
15
Reliability of the electrical appliances in your apartment
*
16
Quality of our furniture and fixtures
*
17
Quality and comfort of bed
*
18
Other amenities and supplies in your apartment
*
19
Internet service
*
20
Efficiency of Repair and maintainance
OUR STAFF
1
Not satisfiled at all
2
Quite dissatisfied
3
General satisfaction
4
More satisfied
5
Very satisfiled
21
Making you feel home during your stay
*
22
Anticipation of your needs
*
23
Staff's local knowledage
*
24
Have you been ipressed by any of our employees? Good or bad impression? Please tell us specific event:
RESIDENT EXPERIENCE AT THE FOLLOWING AREAS
1
Not satisfiled at all
2
Quite dissatisfied
3
General satisfaction
4
More satisfied
5
Very satisfiled
25
The Lobby
*
26
The Courtyard
27
The Breakfast Lounge
*
28
Gym
29
Swimming pool
OTHER SERVICES
1
Not satisfiled at all
2
Quite dissatisfied
3
General satisfaction
4
More satisfied
5
Very satisfiled
30
Laundry service
31
Cleanliness of public service
32
Maintenance service
33
Security service
34
Breakfast service
General Experience
35
Have you experiencce anything that seriously afftected your stay? How about our reaction and solution?
Reservation/arrival
Internet Service
Staff Service （Receptionist/Sales/housekeeper/engineering/security/others）
Environment
Basic infrastructure
Entertainment
Noisy neighbors
Breakfast
Check-out/Payment
36
Other questions:
What made you select our hotel
Service
Location
Facilities
Price
37
Others(please specify)
38
How did you learn about our apartment?
*
Advertisement
Agent
Website
Friend
Company referral
39
Others(please specify)
40
Who made your booking?
*
Self
Agent
Company
Friend
41
Others(please specify)
42
What did you particularly enjoy during your stay?
43
How could we have made your stay more enjoyable?
OTHER COMMENTS
44
Do you have any specific comments to help us improve our facilities and service?
RESIDENT FOLLOW UP
45
There may be instances where we would like to contact you and follow up on your comments personally.
Would it be appropriate for us to contact you?
*
Yes,please
No,thanks
46
If your answer is yes onto any of the above, please provide us with your contact detials:
CONTACT
47
Please provide your stay details:
*
Ms Mrs Mdm Mr Dr
First name:
*
Last name:
*
Apartment n:
*
Green Court Premier
Green City Shanghai
Green Court Residence
City Center Shanghai
Green Court Residence
Jingqiao Diamond Shanghai
Green Court Place
Jingqiao Middle Ring Shanghai
Block No.:
Room No.:
*